Returns & Exchanges | theworkingsole.com
At theworkingsole.com, we want you to be completely satisfied with your purchase. This page outlines our policy for returns and exchanges.
Our Return & Exchange Policy
We stand behind the quality of our footwear. If you are not satisfied with your order, you may return or exchange eligible items within the specified return window. Please review the guidelines below to ensure a smooth process.
How to Initiate a Return or Exchange
To begin, you must create a return request through our online portal. You can access this portal by visiting our returns center at theworkingsole.com. This step is required to generate your return authorization and shipping label. Please do not send items back without this authorization.
Return Conditions & Instructions
- Eligibility: Items must be in new, unworn condition, with the original packaging and all tags attached.
- Timeframe: Returns must be initiated within the designated period from the delivery date.
- Packaging: Securely pack the item in its original box, and place that box inside a shipping carton. Include the completed return form inside the package.
- Shipping: Use the prepaid label provided through our returns portal. Returns sent via other methods or without the label may experience delays or may not be accepted.
- Final Sale: Certain marked items, such as limited editions or special promotions, are final sale and cannot be returned or exchanged.
After We Receive Your Return
Once your return is received and inspected at our facility, we will notify you of the status. If approved, your refund will be processed automatically to your original payment method. Please allow time for the refund to post to your account. You will receive email notifications throughout this process.
Exchanges
For exchanges, please initiate a return for the original item as described above. Once the return is processed, you may place a new order for the desired item on our main website.
Questions?
For further assistance regarding your return or exchange, please contact our Customer Service team through the help section of our main website. Our dedicated team is here to help you.